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After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.
The player from Germany deposited money into ninecasino using her husband's account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses.
The player from Argentina had reported that their account at CryptoLeo Casino was abruptly closed and their balance nullified. Despite having reached out to customer support, they had received no explanation. The player had demanded a detailed statement and the return of their account balance, which was 6,500 at the time of closure.
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The player from Germany had his account blocked and winnings confiscated. Apparently, the player has self-excluded himself from another sister casino under the same brand. The issue was successfully resolved, the player received his winnings.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
The casino had asked for additional credentials, which the player had provided. Despite this, the player had not received any response from the casino. We then had requested the casino to set a deadline for the refund. Finally, the player had informed us that the issue had been resolved successfully. We then had marked the complaint as 'resolved'.
Все для спортаБаскетболБегВелоспортВолейболВсе спортивные товарыГорные лыжи вдобавок сноубордЕдиноборстваПлаваниеСкейтбордТанцы в свой черед йогаТеннисТрекинг и туризмФитнесФутболХоккей
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Repeated messages to the casino were ignored, and the issue remained unresolved. The player confirmed that the problem was successfully resolved, and the complaint was closed as resolved.
The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and this site the complaint was marked as resolved.
Как-нибудь, до чего вы выберете что-либо, вес попадет в билет.